Evaluation of Risk Management among Managers of the Primary Health Care Centers in Baghdad City: Comparative Study

Abstract

Background: Several risk managem-ent standards had been developed including the Project Management Institute, the National Institute of Standards and Technology, actuarial societies, and ISO standards.

Objective: The study aimed at evaluating risk management among managers of model and ordinary primary health care centers in Baghdad City and comparing the risk management among these centers.

Methods: A descriptive comparative design was carried throughout the present study at 55 primary health care centers; 15 model primary health care centers and 40 ordinary health care centers in Baghdad City. The study was initiated from May 25^th 2017 up to January 25^th 2018. Non-probability (purposive) sample of 55 managers of primary health care centers was selected of 15 model primary health care centers and 40 ordinary primary health care centers in Baghdad City. A questionnaire was constructed for the purpose of the study. The overall number of items included in the questionnaire is 20 items. Internal consistency "split-half" reliability was obtained through computation of Cronbach alpha correlation coefficient. Data were collected through the employment of the questionnaire and the interview technique as means of data collection. Data were analyzed through the application of descriptive and inferential statistical data analysis approaches.

Results: The study revealed that most of the managers of both model and ordinary primary health care centers had employed poor performance of standards of risk management of method of identifying risk (67%) (52.5%); risk management process (67%)(55%); potential risk treatments (60%)(67.5%); and cardinal rules for the practices of risk communication (60%)(50%) respectively. Conclusions: Managers of both sites unfortunately had performed the risk management standards inadequately.